Communications Effectiveness

In today’s market, hospitals are finding it essential to teach their employees how to better communicate with one another. Why? Improved communication contributes to higher productivity, reduced conflict, higher morale and more effective teamwork.

One of the keys to more effective communication—and more productive interaction with others—is gaining a greater knowledge of oneself. It’s difficult if not impossible to increase self knowledge and improve communication on a long-term basis without the help of reliable assessment tools. Properly interpreted and used, assessments provide a management team with better understanding of each team member and lead to markedly improved communications.

To get at this issue, we use two different assessments. One describes the HOW of behavior while the other illustrates the WHY of behavior, i.e., the underlying values that influence a person’s actions. Ongoing research places our assessments among the most highly validated instruments on the market today.

View a sample report: HOW of behavior (PDF file — 133 KB)
View a sample report: WHY of behavior (PDF file — 52 KB)

Assessment instruments do not stand alone; they are validated diagnostic tools accompanied by professional interpretation and coaching on a one-on-one and/or team basis. Experience has shown that this combination is very effective in improving communication throughout the organization.

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