Team Coaching

Effective teamwork in the hospital executive suite is increasingly important. In response to the continuing scarcity of resources occasioned by inadequate reimbursement and continued cost escalation, there are fewer managers, and they are being asked to take on more and more responsibility. These developments drive the need to optimize team effectiveness, as it significantly influences day-to-day operations, strategic planning, executive retention and bottom line results.

Measures of success for a winning team are:

• Higher levels of trust
• More effective communications
• Greater understanding and appreciation of the different behavioral styles on the team
• Higher productivity and reduced turnover
• Increased understanding and appreciation of each member’s unique value to the team and to the hospital organization

Unfortunately, building effective teams is often an elusive matter in many organizations as demonstrated by a lack of trust among team members; avoidance of productive conflict; lack of commitment to the team and team decisions; lack of accountability; and inattention to results.

We work with executive teams to overcome these problems and to produce the benefits of working effectively together. To achieve these results, we use a variety of tools: scientific assessments; coaching for the team leader and individual team members; “shadow” team meeting facilitation; and team building exercises.

We focus on achieving absolute clarity of the team’s purpose or mission, i.e., why it exists and what it’s trying to accomplish. We assess the team and its members to determine strengths, weaknesses and behavioral styles. We encourage sharing the results of the various assessments among team members to promote mutual understanding. And we educate team members on how to communicate with and appreciate one another’s behavior styles.

Through these ongoing activities over a six-to-twelve-month period, we move teams to a greater sense of trust, productive conflict, commitment, and accountability. The positive results give the team and other members of the staff an appreciation for what the team has accomplished — and while all this is going on, we have fun together.

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